Website Privacy Policy

1. WHO WE ARE

Rejoice in the Rain Counseling PLLC provides individual psychotherapy services to adults and, in some cases, minors, virtually across Texas and Vermont. Our website is https://www.rejoiceintheraincounseling.com and is hosted by SquareSpace.

2. HOW WE COLLECT INFORMATION

Part A. Information You Provide—

You may provide personal information when you:

• Fill out our contact or scheduling forms (handled by SimplePractice)

• Communicate with us by email, phone, or secure messaging

• Register for services or request appointments

This information may include:

• Name, email, phone number, date of birth

• Health and insurance information (if you use our scheduling/intake forms)

• Payment details (handled by secure, third-party platforms)

Part B. Information Collected Automatically (Log Data, Cookies, Analytics & Tracking Technologies)—

When you visit our website, we and our service providers (such as SquareSpace and Google) automatically collect certain information (“Log Data”) that your browser sends, which may include:

• Your computer’s Internet Protocol (“IP”) address

• Browser type and version

• Device information

• The pages of our site you visit, the time and date of your visit, time spent on those pages, and other statistics

• Web pages you visited prior to coming to this website

• Clicks, internal links, scrolling, searches, and timestamps

We use cookies (small files stored on your device) and similar technologies to collect this information.

• Functional and Required Cookies: These cookies are always used and are essential for SquareSpace, our hosting platform, to securely serve this website to you.

• Analytics and Performance Cookies: These cookies are used only when you acknowledge our cookie banner. They help us view site traffic, activity, and other data to improve our website. We use Google Analytics for this purpose. See Google’s privacy policy here.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our site may not function properly. You can withdraw your consent to analytics cookies at any time by clearing cookies in your browser settings.

For more information about the cookies SquareSpace uses, visit The Cookies SquareSpace Uses.

Our website responds to “Do Not Track” browser signals.

3. SECURE COMMUNICATION

The most secure way to communicate with us is through the secure messaging feature in your SimplePractice client portal. If you choose to contact us by regular email, text, or phone, please limit the amount of personal or sensitive health information (PHI) you share, as these methods may not be fully secure.

4. DISPLAY OF FONTS

This website uses Google Fonts and Adobe Fonts to display text. To properly render fonts, these third parties may receive personal information about you, including:

• Information about your browser, network, or device

• Information about this site and the page you’re viewing

• Your IP address

5. HOW WE USE YOUR INFORMATION

We use your information to:

• Schedule appointments and provide therapy services

• Communicate with you about your care

• Process billing and insurance (if applicable)

• Respond to your questions or requests

• Improve and secure our website and services

If you give permission to use a partner platform (such as a directory or billing service like GrowTherapy, Headway, Alma, Tava, etc.) to facilitate your services, we will share the necessary information—including protected health information (PHI)—with that platform. By choosing to use these partner platforms, you are directly consenting to their privacy policies and practices. You can opt out of this sharing at any time by contacting us. Please note: these partner platforms have their own privacy policies and practices, and we do not control how they use your information.

6. WHO WE SHARE YOUR INFORMATION WITH

We do not sell your information. We only share your information as needed to provide our services, including but not limited to:

• Our Service Providers:

  • SimplePractice, Doxy.me, Paubox: For secure scheduling, telehealth, and communication

  • SquareSpace: To host and operate our website, including website enhancement plugins

  • Google (Workspace, Analytics): For secure email, storage, and website analytics

  • Google Fonts and Adobe Fonts: For proper website display, as described above

• Billing Services & Directories (GrowTherapy, Headway, Alma, Tava, etc.): If you give permission to use a partner platform (such as a directory or billing service), we will share the necessary information—including protected health information (PHI)—with that platform. By choosing to use these partner platforms, you are directly consenting to their privacy policies and practices. You can opt out of this sharing at any time by contacting us. Please note: these partner platforms have their own privacy policies and practices, and we do not control how they use your information.

• For Legal or Safety Reasons: We may share information if required by law (such as a court order), to protect your safety or the safety of others, or in the event our business is ever sold or merged.

All vendors we use are expected to keep your information private and secure and are obligated to use it only for the tasks we have requested.

7. TELEHEALTH SERVICES

We offer online therapy (telehealth) using secure platforms like SimplePractice and Doxy.me. If you use other platforms to facilitate services (such as GrowTherapy, Headway, Alma, Tava, etc.), this only happens with your explicit consent and according to their privacy policies.

8. CHILDREN’S PRIVACY

Our services are primarily for adults. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you believe a child under 13 has provided us with personal information without consent, please contact us immediately so we can remove it.

9. YOUR RIGHTS & CHOICES

Depending on your location, you may have the following rights regarding your personal information:

• Ask what information we have about you

• Request corrections or updates to your information

• Request that we delete your information, subject to legal and ethical requirements

• Request data portability (if applicable)

• Withdraw consent for analytics or marketing cookies at any time

To exercise any of these rights, contact us at Lydia@RejoiceInTheRainCounseling.com. Please note that we may not be able to accommodate a request if it would violate a law or make our records inaccurate.

If you are a resident of California or the European Union, you may have additional rights under CCPA/CPRA or GDPR, including:

• The right to know what personal information is collected, used, shared, or sold

• The right to access and receive a copy of your personal information

• The right to request deletion of your personal information (with some exceptions)

• The right to opt-out of the sale of your personal information (we do not sell your information)

• The right to non-discrimination for exercising your privacy rights

To make such a request, please contact us at Lydia@RejoiceInTheRainCounseling.com.

10. HOW WE PROTECT YOUR INFORMATION

We take your privacy seriously and use safeguards such as:

• Secure, encrypted communication (Paubox, SimplePractice, Doxy.me)

• Secure servers and strong passwords

• Limiting access to your information to only those who need it

• Regular security assessments and updates

No system is 100% secure, but we do our best to protect your data.

11. HOW LONG WE KEEP YOUR INFORMATION

We keep your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Please note: In accordance with state law and professional ethical standards, we are required to maintain clinical health records for a minimum of 7 years from the date of your last service. Due to these legal requirements, requests to delete these specific records before the 7-year retention period has ended cannot be accommodated.

Other personal information not part of the clinical record will be deleted upon request, where feasible and not in conflict with our legal obligations. All data may remain in our secure backup systems for a limited time.

12. SOCIAL MEDIA

We have social media pages, including a business Facebook and Instagram page, and social media icons on our website. These pages are not intended for therapy-related communication or contact. Please do not use social media to discuss your care, schedule appointments, or share personal information. We reserve the right to moderate content and comments on our social media pages. Any content is for entertainment purposes only and does not constitute medical advice. We are not responsible for how social media platforms collect or use your information.

13. LINKS TO OTHER SITES

Our website may contain links to other websites, including crisis lines and external resources. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing information.

14. ACCESSIBILITY

We are committed to making our website accessible to everyone, including individuals with disabilities. We strive to meet accessibility standards and guidelines. If you encounter any accessibility barriers, please contact us at Lydia@RejoiceInTheRainCounseling.com for assistance.

15. DATA BREACH NOTIFICATION

In the event of a data breach that compromises your personal information, we will notify you as required by applicable law. We will take steps to investigate the breach, contain the damage, and prevent future incidents.

16. COMPLAINTS AND DISPUTES

If you have any complaints or disputes regarding our privacy practices or data use, please contact us at Lydia@RejoiceInTheRainCounseling.com. We will respond to your inquiry as soon as possible.

17. HIPAA NOTICE

For information about how we handle specifically your health information under HIPAA, please see our HIPAA Notice of Privacy Practices.