Patient Rights
Rejoice in the Rain Counseling PLLC and Lydia Anthony, LPC, are committed to helping you understand your patient rights—including (a) how to request medical records, (b) contact the state’s Executive Council, and (c) file a consumer complaint.
Date Posted: 12/16/2025
This notice has been written in accordance with the Health Insurance Portability and Accountability Act (HIPAA), House Bill 4224 (89th Regular Session), Section 181.105 of the Texas Health and Safety Code. If you have any questions about this bill, please visit the Council's Contact Us webpage.
SECTION A: REQUESTING MEDICAL RECORDS
You have the right to request a copy of your medical records (also known as healthcare, mental health, or clinical records), either for your own use or to be released to an outside party.
Current Clients: Please submit your request to me via your secure SimplePractice client portal.
Former Clients: If you do not have access to your portal anymore, reach out to our office below. Please include your full name, date of birth, and the nature of your records request. Requests may be subject to identity verification.
Rejoice in the Rain Counseling PLLC
Email: Lydia@RejoiceInTheRainCounseling.com
Phone: (210) 307-4935
Q: How long will it take until I can expect a response? Our office usually responds within 24 business hours. If we are closed for holidays or scheduled time off, we will respond as soon as we return—never more than 14 days. We will let you know our return date through your client portal (for current clients) or by an automatic email reply. We work to process your records request as quickly as possible, but it may take up to 15 business days from the date we receive your request.
Q: Is there a possibility of my medical records request being denied? Yes, in some cases your request may be denied if the law does not allow us to share your records or if sharing them could cause harm. If we deny your request, you will get a written explanation within 15 business days. We will try to offer you helpful information, such as a summary or letter about your care, if we cannot provide the full records.
Q: What can I do in response to my request being denied? You can ask for a review of the decision by a licensed healthcare professional not involved in your care. To request a review, contact our office within 30 days of getting your denial letter. You can also file a complaint with our licensing board or with the Texas Attorney General’s Consumer Protection Division (see SECTION C for instructions).
Q: What if I want my records to be sent to my doctor, psychiatrist, etc.? We will get that taken care of for you after you sign a Release of Information form allowing the third party to view your records.
Q: Is there a fee for requesting my records? A standard processing fee of $25 may apply for requests involving extensive documentation.
For further information about your right to request your medical record, please visit the U.S. Department of Human Health and Human Services.
SECTION B: CONTACTING OUR LICENSING BOARD
If you have questions or concerns about the licensure or professional/medical conduct of any licensed professional, you may contact their licensing board for more information or to share your concerns. Licensing boards exist to regulate professional services.
Texas Residents: Texas Behavioral Health Executive Council (BHEC)
To contact the TX BHEC office, please visit their Contact Us page and select the relevant topic.
If you are inquiring specifically about Licensed Professional Counselors (LPCs), you will select the “Professional Counseling” tab.
You can also contact the office using the information below.
Address: 1801 Congress Ave., Ste. 7.300 | Austin, Texas 78701
Phone: (512) 305-7700
If you wish to file a complaint against a professional, please visit the Complaints-Enforcement page and select “Council’s complaint form”.
Alternatively, you can reach out to the 24/7 Complaints Hotline at (800) 821-3205.
Vermont Residents: Office of the Vermont Secretary of State
To contact the VT SOS office, please visit their Contact Us page and submit your query.
You can contact the office using the information below.
Address: 89 Main Street | Montpelier, Vermont 05602
Phone: (802) 828-1505
If you wish to file a complaint against a professional, please visit the Complaints, Conduct & Discipline page and select “File a Complaint”.
If my credentials are relevant to your request:
Texas: Licensed Professional Counselor (LPC), License #85822
Vermont: Clinical Mental Health Counselor with an Interim Telehealth Registration, License #068.0136050TELE
Disclaimer: Please be aware that, by submitting a complaint, you may be waiving your right to keep this information confidential. The agency may share details of your complaint with us or other parties as part of their investigation. If you have questions or concerns about your privacy when filing a complaint, please contact the agency directly for more information about their confidentiality policies.
SECTION C: FILING A CONSUMER COMPLAINT
If you have concerns about our business practices or believe you have been treated unfairly, you have the right to file a consumer complaint with the Texas Office of Attorney General’s Consumer Protection Division. This office investigates complaints about unfair, deceptive, or fraudulent business practices in Texas.
To file a complaint, visit Consumer Complaint Portal.
Please note, this is not for complaints about healthcare malpractice. If you have questions or concerns about the licensure or professional/medical conduct of any licensed professional, please visit SECTION B instead.
Disclaimer: Please be aware that, by submitting a complaint, you may be waiving your right to keep this information confidential. The agency may share details of your complaint with us or other parties as part of their investigation. If you have questions or concerns about your privacy when filing a complaint, please contact the agency directly for more information about their confidentiality policies.
Document Availability: This Patient Rights notice is prominently posted on our website at https://www.rejoiceintheraincounseling.com/patient-rights and upon written request.
Accessibility Statement: We are committed to ensuring this website is accessible to individuals with disabilities. If you experience any difficulty accessing information on this site, please contact us using the information below.
CONTACT INFORMATION:
If you have any questions or concerns about your rights or need assistance, please contact me using the information below. I will respond within 24 business hours (excluding holidays and scheduled time off).
Lydia Anthony, Licensed Professional Counselor #85822
Owner & Therapist, Rejoice in the Rain Counseling PLLC
Email: Lydia@RejoiceInTheRainCounseling.com
Phone: (210) 307-4935